Techdirt:Companies Find IM Saves Them Money

Techdirt:Companies Find IM Saves Them Money

While companies that promote IM monitoring software have been going around trying to convince companies that using IM at work is bad, it appears that most companies know better… or simply don’t know enough to care. It’s now estimated that 85% of businesses use instant messaging in some manner, though, that seems quite high. Does that apply to things like Mom & Pop retail shops? However, more interesting is the fact that some are actually trying to measure the impact it has, including a study that Intel did, where they found that using IM at work is leading to time savings worth approximately $25 million. Obviously, there are good and bad sides to IM. It often makes quick communications easier, but it can also be a distraction. Teaching people to better manage their IM presence can go a long way towards helping with that issue — but for now, it appears that enough businesses are realizing that IM seems to help, not harm, their productivity.

85% percent of businesses?? Where, on planet Spathi?

I only wish so many businesses did! Of the 30–odd companies I have worked for, which includes all maner of sizes, I have only seen Nokia employ Instant Messaging, using Lotus Sametime in that case.

I have often mentioned the idea to IT mangers and senior administrators, but the idea is often dismissed out of hand, usually because of productivity-loss concerns (people start chatting to eathother about non work related subject matter). My counter to that argument is that they are gonna do that anyway…  on the phone, or over coffee.. if they do it at all.
And even if they do.. is that such a bad idea?  Sometimes the best kind of meetings are the informal ones, where idea’s are spontainiously produced during conversation.  I think the possible benifits of corperate IM outway the possible downsides, especially the notion of presence is very very valuable in especially large and distributed companies.